Wait Staff Complete Course includes over 12 chapters ranging from the basics, to handling difficult situations, table maintenance and increasing tips! View the full course description.
Intro/Restaurant industry basics Highlights basic statistics and information regarding the hospitality industry.
Taking Pride in your Job Emphasizes the importance and value of the wait staff role in the community.
Getting Started Details an array of helpful guidelines to prepare employees for work both mentally and physically.
Greeting the Guest Presents an assortment of principles to approaching guests, emphasizing a personal touch.
The Menu Focuses on the value of understanding the menu and presenting it appropriately to guests.
Suggestive Selling Combines techniques guaranteed to please guests, enhance their experience, and leave them wanting more.
Taking the Order Covers the systems for effectively taking orders from guests and making sure the right plate gets to the right guest.
Serving the Guest Concentrates on the fundamentals of service to ensure a smooth performance and a distinctive experience.
Timing of Courses Displays the triggers for reading guests and keeping the food flowing like clockwork.
Table Maintenance Features a medley of methods for anticipating the guests’ needs and keeping tables neat.
Difficult Situations Discusses the challenges of problems at the table and offers helpful solutions.
Interpersonal Skills Delivers a list of assumptions about human behaviors along with guidelines for handling conflicts.
Teamwork Emphasizes the values and challenges of teamwork combined with the qualities of a good team member.
Curbside / Takeout Covers communication skills, telephone etiquette, and the process of taking and delivering an order.
